Terms of Service

1. Acceptance of Terms

By commissioning services, signing a statement of work (SOW), or registering an account with ROYAL BUSINESS MACHINE (“RBM”), you (“Client”) agree to be legally bound by these Terms of Service. These terms constitute the master service framework governing all technical, creative, and institutional deliverables.

2. Project Scoping & Milestone Delivery

All engineering and consulting engagements are executed pursuant to a mutually approved Statement of Work. Project phases follow RBM's 7-Step Agile Delivery Process. Any material alterations or additions to the functional specifications outside the approved SOW will be documented as a formal change request subject to revised timelines and fees.

3. Intellectual Property Rights & Ownership

RBM affirms that upon final payment milestone settlement by the Client:

• Client Ownership: 100% of all custom source code, application assets, designs, databases, and deliverables created specifically for the Client shall transfer entirely to the Client.
• Pre-Existing Tools: RBM retains ownership of its proprietary pre-existing utility libraries, open-source dependencies, and generalized frameworks, granting the Client an irrevocable, non-exclusive, perpetual license to use them within the deployed application.

4. Payment Terms & Invoicing

Payment milestones are invoiced according to the schedule stipulated in the project agreement (typically: initial commencement deposit, intermediate demo verification, and final deployment settlement). Invoices are payable within 15 business days. Taxes (including Indian GST) are itemized on all official commercial invoices.

5. Warranty & Post-Launch Support

Custom software deliverables carry a standard thirty (30) day warranty starting from the date of production launch. During this period, RBM shall remediate any functional defects or discrepancies against the approved SOW at zero additional cost. Extended ongoing maintenance and server tracking are administered via Annual Maintenance Contracts (AMCs).

6. Governing Law & Jurisdiction

These Terms of Service and any contractual disputes arising thereunder shall be governed by, construed, and enforced exclusively in accordance with the laws of India, with exclusive jurisdiction resting in the competent courts of Bharatpur, Rajasthan.